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This vacation journey season, listed here are 3 methods Transportation has your again



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As our economic system and our households proceed to get well from the shockwaves of a grueling pandemic, increasingly more People have returned to touring this 12 months. That’s excellent news: journey is nice for our economic system in addition to our spirits. 

However that return hasn’t been with out challenges. Airways struggled to maintain up with demand over the summer season, and cancellations and delays surged. And whereas their on-time efficiency has improved significantly previously six months, there may be nonetheless an extended option to go. 

With Thanksgiving and Christmas developing quickly, we on the Division of Transportation have been centered on supporting vacationers—whether or not they’re behind the wheel, boarding a practice, or headed to the airport. And if you happen to’re one of many almost half of American vacationers planning to fly this vacation season, there are some things you must know. 

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You’ve got rights, and we’re implementing them 

First and most significantly, in case your flight will get cancelled for any cause, you’re entitled to a full money refund. Airways might give you credit or miles as a substitute, however if you happen to ask, they’re required by regulation to refund not solely your ticket, but in addition baggage charges and associated fees. 

In case your airline refuses or fails to refund you, tell us via our web site. To this point, we’ve helped passengers get well a whole bunch of hundreds of thousands of {dollars} in required refunds, and we are going to do all the pieces we will to get you the cash you’re owed.

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We’re selling transparency, so you can also make knowledgeable choices 

With regards to customer support, the totally different insurance policies of various airways are usually not all the time apparent, which may make it tougher to comparability store while you’re shopping for an airline ticket. That’s why we lately created an Airline Buyer Service Dashboard, which helps you to simply examine the companies totally different airways supply after they trigger a cancellation or delay. 

Earlier than that webpage went stay, I advised the airways that it was coming and inspired them to step up their sport—and lots of of them did. Earlier than we printed the dashboard, not one of the ten largest U.S. airways assured meals and inns, and just one assured free rebooking. At the moment, 9 out of ten supply inns and meals, and all of them promise free rebooking after they trigger a delay or cancellation. Airways are required to ship on these guarantees, and we plan to ensure they do—so if you happen to run into an issue with an airline holding its phrase, tell us.

We’re elevating the bar for airways

All these adjustments have helped make flying simpler. However we’re not simply implementing the present guidelines, we’re additionally engaged on new ones that may strengthen protections for vacationers. 

We’ve proposed a rule that may strengthen protections for patrons who cancel flights due to a severe communicable illness like COVID-19, and would require airways to proactively inform passengers of their proper to a refund—since you shouldn’t must know the magic phrases to get what you’re owed. 

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We’ve launched one other proposal that may require that hidden charges—for baggage, for vacationers to sit down with members of the family, and extra—be disclosed up entrance, so yow will discover the most effective deal while you’re reserving tickets. We’ve additionally proposed a rule that may require refunds when prospects pay for one thing they don’t get—resembling when the in-flight Wi-Fi doesn’t work. 

Once you’re heading residence for Thanksgiving, packing Christmas items to deliver to members of the family, or gearing up for a New Yr break, issues about what to anticipate in case your flight will get cancelled or delayed ought to be the very last thing in your thoughts.

Transportation is what lets us spend the vacations with the folks we love most—and vacation journey ought to be one thing to sit up for. That’s why, while you fly this vacation season, we’ll have your again.

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