The contract extends SANDSIV and Poste Italiane’s collaboration for an extra three years, highlighting SANDSIV’s dedication to safety and compliance
ZURICH, Switzerland (November, 24 2022)—SANDSIV, the worldwide chief in Buyer Expertise Administration (CXM) and Voice of the Buyer (VoC) enterprise options, has been awarded a three-year contract with Poste Italiane, Italy’s main postal, banking, monetary and telecommunication companies supplier. SANDSIV was chosen after Poste Italiane carried out a prolonged European-wide tender course of.
SANDSIV extends collaboration with Poste Italiane for 3 years
Poste Italiane is Italy’s largest service distribution community. The group boasts over 160 years of historical past and a community of roughly 12,800 submit places of work, 121,000 workers, and over 35 million shoppers all through the nation.
All through its lengthy historical past, Poste Italiane has been dedicated to high quality service, working with a customer-first philosophy. As a part of this philosophy, safety is of utmost significance, and the group has centered on partnering with service suppliers who can present top-notch safety programs to guard the corporate’s info belongings and safeguard prospects’ private information.
Earlier this yr, Poste Italiane launched a European-wide tender to pick out their CXM software program. All the foremost gamers out there took half within the course of. The method lasted a number of months, and the EY/SANDSIV staff was finally awarded the tender.
The 2 corporations aren’t any strangers to 1 different, with Poste Italiane counting on SANDSIV for the earlier two years to ship its CXM companies.
“Poste’s profitable CXM journey with sandsiv+ stands as a mannequin for the Italian market and an instance for any group that decides to deal with buyer expertise to spice up their enterprise outcomes,” mentioned Mirko Buonerba, SANDSIV’s gross sales supervisor for Italy.
“The flexibility for analytics and specifically NLP (Pure Language Processing), make sandsiv+ an entire answer able to competing with the most important gamers in the marketplace,” mentioned Federico Cesconi, CEO and co-founder of SANDSIV. “What makes me prouder is that our answer was acknowledged as a high-quality product and for its safety, which was precisely what Poste Italiane was searching for. It wasn’t simple, however now we have as soon as once more proven that you probably have a high quality product and you’re employed as a tight-knit staff, nobody can beat you.”
Cesconi additionally famous his due to EY for his or her collaboration and assist and Poste for his or her confidence in them all through the whole expertise. He additional declared SANDSIV able to tackle extra intriguing enterprise challenges sooner or later.
To be taught extra about SANDSIV and its award-winning, extremely safe VoC options for medium and enormous corporations with enterprise of any variety who need to develop and enhance buyer satisfaction, go to https://sandsiv.com/.
About Poste Italiane
Poste Italiane constitutes the biggest service distribution community in Italy, masking actions that vary from logistics, letter and parcel supply and monetary and insurance coverage companies to cost programs and telecommunications. The Firm performs an necessary function within the nation, making a powerful contribution to the manufacturing chain and the nationwide financial system.
Ernst & Younger World Restricted is a worldwide chief in audit, tax, transaction advisory and consulting companies. The standard evaluation and companies they provide assist construct confidence in capital markets and economies all over the world.
SANDSIV is a Swiss software program supplier positioned in Technopark Zurich, Switzerland’s foremost know-how hub. Listed as a number one VOC vendor in Gartner’s latest VOC Market report, SANDSIV has constructed its repute in delivering its state-of-the-art Voice of the Buyer enterprise options “sandsiv+” to superior CX groups at main organizations all through EMEA, together with main corporations within the telco, monetary companies, utilities, retail and transportation sectors.
sandsiv+ captures, analyses, integrates, improves, and measures the shopper expertise. Launched in 2014, the next-generation CX answer harmonizes information from any direct or oblique channel, and generates inferred information utilizing synthetic intelligence. Its analytical options are constructed on superior AI applied sciences together with Pure Language Processing (NLP) and Deep Machine Studying, offering for the more and more unsupervised manufacturing of quicker and extra correct actionable insights, and permitting organizations to behave responsively and plan correctly. The answer helps complicated integration, customization and configuration.
CONTACT: Giada Longo